Maximizing your investment in the SAS^® System...
...and those in your organization who use it.

IMPORTANT TECHNICAL DETAILS FOR ONLINE TRAINING SEMINARS

Registration Information:
Please read ALL of the information below to learn the IMPORTANT steps to follow to register for and then participate in online SAS® Software training from Sierra Information Services.

How Do I Sign Up for Sierra’s Online Classes?

• Please visit www.regonline.com/elearning to see our current schedule of online classes and to register for them. You will receive an emailed confirmation of enrollment within a few minutes of completing your online registration.

How Can I Get A Copy of the Course Notes?

• We will email you a PDF of the seminar notes a day or two in advance of the session(s) for which you are registered.

May I Obtain the Course Notes Without Registering for the Class?

• No. The course notes are provided only to registered attendees and the price is included in the fee to attend the online session. We do have a number of shorter free presentations on a range of SAS Software topics from the “User Group Presentations” link at www.sierrainformation.com. And, Sierra sponsors the Virtual SAS Users Group (VirtualSUG), which offers free hour-long online webinars on many subjects of interest to the SAS user community. Please visit www.virtualsug.org for more information.

May I Duplicate the Course Notes I Paid For and Give Those Copies to Others?

• No. The seminar presenter (or their employer) owns the copyright to the course notes. You are permitted to make ONE printed/hard copy of the seminar notes for your personal “Fair Use” as defined by the US Copyright Act. Additional copying/distribution is NOT permitted without the express prior written consent of the copyright holder.

Can More Than One Person Attend An Online Session?

• Each paid registration entitles ONE person to attend that seminar. Multiple attendees for the price of ONE registration are not permitted.

Can I call you on the phone to register for your online classes?

• All registrations are handled via our online system at www.regonline.com/elearning. If you have problems with the system, call us at 707 996 7380 or email us at training@sierrainformation.com We will be happy to resolve any technical problems with the online system as soon as we can!

What Do I Need In Order to Participate in Online SAS training from Sierra Information Services?

• All you need is a high speed internet connection, ability to download a small Java application to your computer's hard drive, and a telephone. You may want to obtain a headset to use with your telephone.

Can I participate in your online training sessions using a dial-up modem?

• Yes, but it is very likely the connection speed will be too slow for the presentation slides to display on your computer terminal at the same rate/speed as they are being displayed by the presenter. You should expect a significant delay in “screen refresh” rates if you connect via a dial-up modem.

Why doesn’t the voice element of the training “come through the computer?” Why do I have to make a phone call?

• Using VOIP (Voice Over Internet Protocol) technology to present the spoken element of our online classes is not feasible without charging a much higher rate for the classes than we already charge. Also, many organizations block VOIP transmissions via their internet firewalls, creating even more problems for people wanting to attend our online training sessions. Our experience is that asking attendees to “dial in” for the voice part of the class is the easiest and lowest cost option for everyone.

How can I test my computer’s ability to connect to Sierra’s online training classes? What other technical information is available that may be useful?

• Connection information: We use GotoWebinar, a product offered by Citrix Online, to present our online sessions. You may test your computer’s ability to connect to GotoWebinar by using their Connection Wizard by clicking here. You will be asked to download a small file on to your computer which is then used to conduct the connectivity test. Please allow three to five minutes for the test to complete.
• If the test results indicate “Good Connection Settings Were Found” there are NO problems impeding your ability to connect to our online training sessions using your current hardware, network and software configurations.
• If you cannot download the connection “wizard” file, or the test results indicate that you CANNOT connect to GotoWebinar, you may want to discuss the matter with your organization’s network security team. You may want to provide them with the IP Range data available by clicking here.
• The connection wizard test application also offers an opportunity for you to have Citrix’ support engineers review the test results and contact you with potential solutions to the connection problems. Please allow AT LEAST two to three business days for them to respond to your query. This is ABSOLUTELY NOT something that can be provided immediately before, or during, our online classes.
• You may want to call Citrix’ technical support hotline at 1-800-265-6317 to request assistance. Calls are answered in the order they are received, and wait times can vary greatly throughout the day.
• Please note that Sierra Information Services is a Citrix Online customer and we cannot provide technical support about their products/services. We are therefore unable to resolve technical or other issues at your workplace that may limit your ability to participate in our sessions via the internet connectivity provided by your employer. Some attendees have avoided these problems by bringing their personal wireless internet-enabled computer to work with them and then going to a nearby coffee shop or other venue with high speed internet access to participate in our sessions using their computer and their cell phone.