Maximizing your investment in the SAS^® System...
...and those in your organization who use it.

ANDREW KARP

Andrew Karp, Principal Consultant at Sierra Information Services, has

• 30 years of in-depth experience obtaining results from applying SAS Software to data and…
• For 23 of these years has been training others how to get the most from their data by using SAS's powerful capabilities.

He is also well known in the user community for active participation in, and leadership of, SAS user events in the United States and other countries.

Prior to starting Sierra in 1994 Andrew applied SAS tools in the following roles at leading companies in the logistics, utilities and health care industries:

• As Senior Industrial Engineer at Federal Express he used SAS extensively for productivity, logistics and customer service analytics
• While Medical Economics Analyst at Kaiser Foundation Health Plan Andrew applied SAS to forecast health services demand at the nation's largest HMO
• As Program Manager of Pacific Gas & Electric Company's Quality of Service Evaluation system, he led the SAS-based residential customer satisfaction analytics program at the largest investor-owned public utility in the United States.

Andrew is also an alumnus of the management consulting services practice at PriceWaterhouseCoopers, the international accounting, tax and advisory firm.

As Sierra's Principal Consultant Andrew has worked on engagements for leading companies in the following sectors:

• Financial Services
• Retail
• Health Care
• Telecommunications
• Public Utilities
• Transportation
• Insurance.

These projects exploit SAS's powerful range of tools for

• Customer Segmentation
• Data Mining
• Predictive Modeling and Analytics
• Decision Support
• Customer Satisfaction Measurement
• Forecasting
• Reporting
• Data Management.

He has also consulted with local, state and federal government agencies on methods to optimize their use of SAS for data management, reporting and analytics. Please visit here for details about Sierra's consulting qualifications and experience.

Andrew also provides a wide range of public, on-site and web based training on many aspects of SAS Software to groups and individuals at all experience levels. He has presented numerous courses in the United States, as well as in England, Scotland, Belgium, Australia, New Zealand and the People's Republic of China. For more information about Sierra's SAS training expertise and offerings please visit here.

Andrew has been an invited speaker at 17 consecutive annual SAS Global Forum (formerly SUGI) events and has also played key roles at other sessions for SAS users throughout North America as well as in the United Kingdom, the Netherlands, Australia, New Zealand, and the People's Republic of China.

Andrew earned undergraduate and graduate degrees from The George Washington University and for many years was Extension Instructor in Computers and Information Systems at the University of California, Berkeley, where he taught semester-length courses for academic credit on SAS programming and analytics topics. He has also been a guest lecturer at several universities, both in the United States and in other countries.